210.829.4440 Monday - Friday, 9am - 5pm CST
RETURN POLICY
Customer Return Policy for Items Ordered Online
Within 15 Days of Ship Date
If you received an item that is different from what was ordered, or an item arrived damaged, you must submit a Claim Form via the link below, within 15 calendar days of the original ship date. Incorrect items will be replaced with the correct items, and items that arrived damaged will be repaired or replaced with the same item originally ordered.
Within 30 Days of Ship Date
You can choose to exchange an item for another, or receive a store credit for the value of the item, not including any shipping & handling charges. Items that have been worn are NOT eligible for exchange or store credit. In order to exchange an item or receive a store credit, you must submit a Claim Form, via the link below, within 30 days from the original Ship Date.
Within 90 Days of Ship Date
Daphne & Lola will repair, or replace if unable to repair, any item with a manufacturer's defect up to 90 days from the original Ship Date. If the item is unable to be repaired and a replacement is no longer available, a store credit for the value of the item, not including any shipping & handling charges, will be issued. Daphne & Lola will repair, replace or credit at its sole discretion. For repairs or replacements under this 90-day guarantee, you must submit a Claim Form via the link below, within 90 calendar days of the original Ship Date.
CLAIM FORM
For Items Ordered from a Trunk Show, or through a Style Consultant...
Within 15 Days of Ship Date
If you received an item that is different from what was ordered, or an item arrived damaged, you must submit a Claim Form via the link below, within 15 calendar days of the original ship date. Incorrect items will be replaced with the correct items, and items that arrived damaged will be repaired or replaced with the same item originally ordered.
Within 30 Days of Ship Date
You can choose to exchange an item for another, or receive a store credit for the value of the item, not including any shipping & handling charges. Items that have been worn are NOT eligible for exchange or store credit. In order to exchange an item or receive a store credit, you must submit a Claim Form, via the link below, within 30 days from the original Ship Date.
Within 90 Days of Ship Date
Daphne & Lola will repair, or replace if unable to repair, any item with a manufacturer's defect up to 90 days from the original Ship Date. If the item is unable to be repaired and a replacement is no longer available, a store credit for the value of the item, not including any shipping & handling charges, will be issued. Daphne & Lola will repair, replace or credit at its sole discretion. For repairs or replacements under this 90-day guarantee, you must submit a Claim Form via the link below, within 90 calendar days of the original Ship Date.
CLAIM FORM
Items must be returned in the original packaging, and be acompanied by the original invoice. Items not received in the original packaging are subject to a 15% restocking fee. Items must be received by our warehouse within 7 Calendar Days of the date the Claim Form was submitted to avoid cancellation of the Claim.
For Items Ordered from a Trunk Show, or through a Style Consultant...
If you are a customer and have a return or repair, please contact your Style Consultant. If you don't know your Style Consultant, or have been unable to reach them, please contact our Customer Service department at (210) 829-4440, and we will assist you in locating them.
Style Consultants...Please access the Style Consultant Center from the Style Consultant Login button to download the appropriate form
to process your returns and exchanges.
Style Consultants...Please access the Style Consultant Center from the Style Consultant Login button to download the appropriate form
to process your returns and exchanges.